Photo Restoration Frequently Asked Questions:

  • Can I mail my photo?
    Yes you can mail them this is the preferred way because we have total control for the best restoration possible. You also have the option of scanning the photos yourself and email them. Your photo will never leave you but you may have a loss in quality due to your scan. Or you can mail us a CD with your photos on it properly scanned. If you don't have a scanner, take your photos to Staples or some place that will scan them for you then mail to us.

  • How do you Restore or Retouch my photos?
    We scan your photos at a high resolution for best quality. In each and every picture we take pride, each having its own challenges.

  • What Resolution should I scan my photo at?
    For Photos smaller than 5x7 Scan at 600 dpi. For Photos larger than 5x7 Scan at 400 dpi. For Photos Scan at 400 dpi. If you want your photo to be enlarged then scan also at a little larger size than the size you want it to be along with the dpi. sugested above.

  • How do I scan my photos?
    Make sure the glass is clean before placing the picture down. Make sure the image you are scanning rests on one side of the scanner so it will be straight. Preview the picture before scanning it. Scan all photos using only the Color option.

  • What format should my scanned photos be?
    They should be saved as either a .JPG for email .tiff on cd file without any compression.

  • How long will the process take?
    Generally our Restoration services take between 1-5 days.

  • Do you offer Rush Order Service?
    YES! Your order can be ready the next day for an extra charge of $15.00 per print in some cases the same day.

  • Do you alter my oiginal photos in any way ?
    No! We never alter your original photos. We make photo corrected copies of your originals that will last much longer than your original photos.

  • How should I package my photos for mailing?
    Between two pieces of coragated board or matboard for protection place the photos carefully (the cardboard should be at least 2 inch. extending past the photos and should be fastened together) Place photos in an appropriate photo mailer and mail it to: Brians Gallery 1104 Fennell Ave.e Hamilton Ontario L8T1R9
    Make sure to insure your photos.

  • Do you guarantee your work ?
    You will be 100% happy, if you are not, we will make needed changes until you are satisfied. We will have your photos insured for the value you specify. We guarantee our work to be the highest quality around!
  • Are there any photos you can't fix?
    We will attempt to restore every photo regardless of it's condition. If there is an image there, we Can Salvage it.

  • Do you restore artwork? YES!

  • Can I see the progress of my photos?
    Yes and you will be emailed a digital proof to confirm the finished piece. Once the proof is approved, we will mail out the hard copies.

  • How do I pay for my order?
    For the fastest service, we accept visa mastercard and PayPal We also accept Credit Card Orders over the phone.

  • Do you do custom work?
    YES! Please explain in detail what you have in mind. We will send you an estimate.

  • Is there a size limit for uploading files?
    YES! Scan photos no larger than 16 Mb. Uploaded photos that exceed this limit will not be able to pass through most email services. You can also mail your Photos or files on a CD, there is no file size limit make sure to save your photos as a .JPG or .tiff file without using any compression, or use our (send this file) on our contact us page up to 2 gigabytes.

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